Technical
Support
The DET Service Desk is the first point of contact for ICTC’s
for all laptop related problems, issues, inquiries and service
requests. The DET Service Desk operates Monday to Friday between
8am and 7pm and Saturday and Sunday (including Public Holidays)
between 12pm and 4pm. The IT Service Centre provides the following
services:
- Incident Logging
- Incidents are any abnormal operations of the laptop that
cause you to be unable to perform your work related tasks.
An inquiry is also considered an incident. Some examples
of incidents include:
- Access issues, e.g. not being able to access software
that is part of the image.
- Laptop behaving strangely, e.g. not saving correctly.
- An inquiry, e.g. advice on procedures.
- Hardware swap out.
When calling the DET Service Desk it is important to provide
the following information:
- Your name or contact person for the Incident,
- The asset and serial numbers of the laptop,
- Your location or location of the contact person,
- Your phone number or phone number of contact person, and
- Symptom description.
Once this information has been obtained from you, the DET
Service Desk will provide you with an Incident Number and
estimated completion time. The Incident Number will be your
reference for all future calls to the DET Service Desk for
this incident.
If you are not satisfied with the service you are receiving
(or have received) from the DET Service Desk please contact
the DET IT Operations using the detitoperations.det@nt.gov.au
email address or on (08) 8999 3508.
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