ICTC
Roles & Responsibilities
Troubleshooting
| Online Training Course | ICTC Forums
Being an ICT
Coordinator is an on going role and can be transferred between
schools. All schools
must have a staff member who is identified as an ICT coordinator. Schools should have at least one ICTC (bigger schools should have
at least two ICTCs).
The
ICT Coordinator is the first point of contact for support
and trouble shooting in the school and is responsible for:
- Completing
the online ICTC induction course. The ICTC will be deemed
competent to perform the functions required for the ICTC's
current school.
- Carrying
out daily system administration tasks, which can include
the following:
- Asset management and maintenance
of NTSchools equipment
- Software licence management, maintenance/installation
- Maintaining the Quota Limits and
Disk Usage Reports
- Configuring/connecting new printers, check if printers
are working/clearing print queue’s
- Data file/folder housekeeping—Remind all users to
remove/clean-up of files and folders on the server
- Account Management – moves, adds
and changes to staff and student accounts with the school
- Logging all requests for support with
the IT Service Centre as per the procedures manual.
Please note:
- The IT Service Centre should be the ICTC’s
first point of contact for NTSchools issues.
- The IT Service Centre will either help
you directly, or, if the incident is the responsibility
of another service provider, will log and refer the incident
on your behalf (as per the chart below). In either case,
the IT Service Centre will give you a job number for reference.
- Please do
not call the IT Service Centre for password changes
or user account moves, adds or changes. User management
is now done via ePass. Contact the ePass team at http://epass.ntschools.net.
| Service
Component |
Service
Provider |
Service
Desk |
| Dell Computer Hardware |
Dell |
Log via IT Service Centre
(1 800 756 657) |
| HP Servers and UPS |
Corporate Express |
Log via IT Service Centre
(1 800 756 657) |
| Communications equipment |
Telstra |
Log via IT Service Centre
(1 800 756 657) |
| Other issues in regards to the NTSchools system |
IT Service Centre |
Log via IT Service Centre
(1 800 756 657) |
| ePass |
DEET |
Log via DEET
(8999 5613) |
| SAMS |
RM Australia |
Log via RM Australia
(1 800 767 267) |
ICTC Online Training Course
Staff members can be granted ICTC status following the successful
completion of the recently developed online course. This course
covers all content required for management at the school and
will take about 60 - 90 minutes to complete. Additionally
the ICT Coordinator is responsible for logging all requests
for support with the IT Service Centre. (NOTE: Principals
can also contact the IT Service Centre).
Access to the online course can be activated by sending a
request email to:
elearning.det@nt.gov.au.
Following successful completion of the ICTC online test, results
are forwarded to ITSD. Staff at ITSD will then request approval
from the school principal and notify IT Service Centre of
new ICTC status.
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