Frequently
Asked Questions
Hardware | Software
| Technical
Hardware
Q. How do we contact
the IT Service Centre / Help Desk?
A. Phone: 1800- 756-657 (SKOOLS)
Email: itsupport.deet@ntschools.net
Q. Do Dell computers
need any additional hardware or software for wireless connection?
A. ITSD do not recommend the use of wireless with
desktops. The new desktops do not have a wireless card. Please
refer to the hardware
specifications section.
Q. A Dell computer or laptop
has failed. What is the process to have it repaired?
A. The ICTC should log a job with the IT Service Centre.
Q.
Can we order additional Dell Computers?
A. Yes. Contact details for schools to order additional computers/laptops
as per below. To access all NT DEET pricing please go to the
below link and register your account:
http://premier.ap.dell.com
Username AP46T2Y
Password Contact ITSD on 8999 5980 for the
password.
Please print the configuration. If you would like to purchase
please fax a purchase order to 02 8972 6732 and delivery 7-10
days in NT metro areas and 10-16(+) if in NT remote destinations.
Melissa Gough
Internal Account Manager
Dell Australia Pty Ltd
Building 3, 14 Aquatic Drive
Frenchs Forest NSW 2086
Phone: +61 2 8972 5732
Fax: +61 2 8972 6732
Email: melissa_gough@dell.com
For pricing and model specifications details go to:
http://www.ict.schools.nt.gov.au/computers_networks/hardware_specs.shtml
Q. Are staff (both
schools and corporate) able to buy desktops or notebooks at
the same price as schools?
A. Provision has been made in the Dell contract for staff
to purchase notebook computers with the same specifications
and warranty cover as the school notebooks. Dell are finalising
the website that will allow direct orders and payment by DEET
staff. We have also made arrangements to provide Microsoft
Office software for employee notebooks under an employee licensing
program.
Q. Can Staff Salary
Sacrifice purchase of Dell Notebooks?
A. Staff will be able to purchase Notebooks using
a salary sacrifice arrangement. Details of the salary sacrifice
arrangements for NT Government employees can be found at http://uluru.nt.gov.au/dcis/hr/forms_procedures.shtml.
back to top ....
Software
Q. Is Microsoft Office
included with the Dell computers?
A. Yes. It will include Word, Excel, PowerPoint,
Access, Publisher, Microsoft Entourage, and/or Virtual PC
for Mac.
Q. How do I order MS
Select Software?
A. Click
here for the process of ordering MS Select Software.
Q. How do I obtain MS
Office 2003 CDs?
A. Schools will need to order the media directly
through HP. Click
here for details.
Q. What anti virus
software will be provided?
A. McAfee Anti virus which will automatically update
virus definitions when logging onto the server.
Q. Can I install
my own virus software on the server?
A. No.
Q. We currently
run a Windows Software Update Server (WSUS). Is it possible
to manage or receive security updates through the new server?
A. This will be a part of the new NTSchools
Servers.
back to top ....
Technical
Q. Can staff backup their
emails?
A. Yes. Click
here for the fact sheet on Microsoft Outlook features.
(Refer to the section Manual Archiving page 17 of this Guide).
Q.
How do I protect my mail, files and internet access?
A. Always logoff or lock your workstation (using
Ctrl-Alt-Delete) when you leave/are interrupted. In addition
you can set a screen saver with a password protection. Right
click Desktop > Properties
> Screen Saver tab > On Resume
- password protect. Click
here for details.
Q. What are the default
quota's for mail?
A. By default, Teachers & Admin staff have a
mailbox quota of 500MB. They get a warning at 450MB and are
prevented from sending any email if their mailbox size goes
over 500MB. They can continue to receive email though. Students
mailbox quotas have the same setup but with a 200MB quota
with a warning at 150MB.
Q.
What do I do if my quota is near the limit?
A. For those users who exceed their quotas there
are 2 options:
1. They delete mail and Outlook makes it easy to find large
message size of searching by message size
2. Create a pst file and move mail into the pst file
Q.
Can I access student P: drives?
A. Yes, If you are a member of Principal, Senior
Staff or ICTC role.
Q.
Can the permissions for students "write access"
to the M: drive be changed?
A. Yes, by default students have Read and Write access
to the M: drive. If your school wants to remove the Write
access then the Principal should email IT Service Centre itsupport.deet@ntschools.net
requesting that "write permissions" for students
be removed.
Q. What is ePass?
A. ePass is an online system that manages users and
identities. It provides a single user id and password to all
systems. Staff and students can request access to systems
i.e. internet and the school delegate will approve the requests.
It also automates transfer of user emails and LAN drives between
schools.
Q. Can users access their
files outside of the school?
A.SharePoint will provide access to your files outside
of Schools Network.
Q. How is data restored?
A. Users can restore their data from an in-built
windows feature called Previous version Client, in addition
ICTCs can request restore from either DFS or Tape library
through the IT Service Centre (ph. 1800 756 657).
Q. How are printers
managed?
A. Schools can elect to have the IT Service Centre
define all printers for all users. Users will be requested
to set their default printer when they first logon. Alternatively
schools can manually add printers to workstations using the
procedures found here.
This will add the printer for all users of that computer.
Q.
How much space do we have?
A. Details for the various servers as are as follows:
| Server Config |
Dual CPU's (All
Dual Core) |
GB RAM |
OS RAID set type |
36GB OS Disks |
Data RAID set type |
72GB Data Disks |
|
Type 2 |
1 |
2 |
1 |
2 |
5 |
3 |
|
Type 3 |
2 |
2 |
1 |
2 |
5 |
3 |
|
Type 4 |
2 |
3 |
1 |
2 |
5 |
3 |
|
Type 5 |
2 |
4 |
1 |
2 |
5 |
3 |
|
Type 6 |
2 |
4 |
1 |
2 |
5 |
4 |
|
Type 7 |
2 |
4 |
1 |
2 |
5 |
5 |
|
Type 8 |
2 |
4 |
1 |
2 |
5 |
6 |
|
Type 9 |
2 |
4 |
1 |
2 |
5 |
8 |
Minimum available user data is 3 x 72 RAID
5 = 144 - 68 SMS volume = Approx. 76 GB.
HP Proliant DL380 G5 has 8 slot drive chassis so all Type
7 servers and below expand data RAID set.
Type 9 has external storage array.
Q. Can schools use disk
storage (SAN/NAS) outside of the ntschools server?
A. Yes
Q. Is it possible to configure
the SAN/NAS server to use the ntschools server's authentication
system?
A. Yes.
Q. Can print quotas be
set-up?
A. There is currently no print quota system on the ntschools
servers.
Q. How does the quota system
work with the ntschools server?
A. Quota for Files (not yet implemented) -1GB = Teachers/Admins,
and 200MB = Students.
Quota for eMail (implemented) - 500MB = Teachers/Admins, and
200MB = Students
Q. Can school based Linux
servers plug into the existing authentication system?
A. If there is a Linux Active Directory Services,
the school or appropriately skilled person (e.g. the IT Service
Centre) could implement this.
Q. What are the default
time-outs for Outlook Web Access?
A. On the Outlook Web Access logon page, you can select from
two security profiles. They are "Private Computer"
and "Public or Shared Computer". The default time-outs
are configured to log out of email after the following times:
- Private Computer 8 Hours
- Public or Shared Computer 15 Minutes
Q. How do I access
a School Shared Calendar in Outlook 2003?
A. Click
here for step-by-step instructions on accessing a School
Shared Calendar.
back to top ....
|
